Privacy Policy

Last updated: 04.11.2024

At Cluster Engineers, we are committed to protecting your privacy. This Privacy Policy explains how we collect, use, and protect your personal information when you interact with our website and services. By accessing or using our website, you agree to the terms outlined in this policy.

1. Information We Collect

We may collect the following types of personal information when you visit our website or use our services:

• Personal Identification Information:
  This includes your name, email address, phone number, mailing address, and other contact details when you contact us, request services, or subscribe to our newsletter.
• Service-Related Information:
  When you inquire about services such as AC installation, HVAC design, or copper piping, we may collect details about your specific needs, project requirements, and location.
• Payment Information:
  If you make a payment for services, we collect transaction details such as credit card or debit card information. Payments are processed through secure third-party payment processors, and we do not store sensitive payment information.
• Usage Data:
  We automatically collect non-personal information about how you use our website, including your IP address, browser type, operating system, and pages visited. This helps us improve our website’s functionality and user experience.

2. How We Use Your Information

The information we collect is used for several purposes, including:

• Providing Services:
  To process your requests, schedule appointments, and provide accurate HVAC installation, maintenance, and consultation services.

• Improving Our Services:
  To analyze usage patterns on our website, improve content, and optimize our service offerings.

• Customer Support:
  To respond to inquiries, troubleshoot issues, and provide customer service related to your interactions with us.

• Marketing and Communications:
  With your consent, we may send promotional materials, newsletters, or updates related to our services. You can opt out of these communications at any time.

• Compliance and Legal Obligations:
  To comply with legal obligations, resolve disputes, and enforce our terms and conditions.

3. How We Protect Your Information

We implement reasonable security measures to protect your personal information from unauthorized access, alteration, or disclosure. These measures include encryption, secure servers, and regular security audits.

While we take steps to protect your information, please note that no method of data transmission over the internet or electronic storage is 100% secure. Therefore, we cannot guarantee absolute security.

4. Sharing Your Information

We do not sell, rent, or lease your personal information to third parties. However, we may share your data in the following cases:

• Service Providers:
  We may share your information with trusted third-party service providers who assist us in operating our website, providing services, processing payments, or conducting marketing activities. These partners are contractually obligated to maintain the confidentiality of your information and use it only for the specific purposes outlined in our agreements.

• Legal Requirements:
  We may disclose your information when required by law or in response to valid requests by public authorities (e.g., a court order or government agency).

• Business Transfers:
  In the event of a merger, acquisition, or sale of assets, your personal information may be transferred as part of the transaction. We will notify you before your information is transferred or subject to a different privacy policy.

5. Cookies and Tracking Technologies

Our website uses cookies and similar tracking technologies to enhance your browsing experience. Cookies are small files placed on your device that allow us to remember your preferences and analyze how you interact with our website.

• Necessary Cookies:
  These cookies are essential for the proper functioning of our website (e.g., enabling you to log in or use our service request forms).

• Analytics and Performance Cookies:
  We use cookies to gather data about how visitors use our website, such as which pages are visited most frequently. This information helps us improve our website and services.

You can control cookie settings through your browser. Please note that disabling cookies may affect the functionality of some parts of our website.

6. Your Privacy Rights

You have the following rights regarding your personal information:

• Access:
  You can request access to the personal information we hold about you.
• Correction:
  You can request corrections or updates to inaccurate or incomplete personal information.
• Deletion:
  You can request the deletion of your personal information, subject to any legal obligations we may have to retain certain data.
• Opt-Out:
  You can opt out of receiving marketing communications by following the unsubscribe instructions in our emails or by contacting us directly.
• Data Portability:
  You may request a copy of your personal data in a structured, commonly used, and machine-readable format.

To exercise any of these rights, please contact us at cluster.engineers.in@gmail.com

7. Third-Party Links

Our website may contain links to third-party websites or services. These third-party sites have their own privacy policies, and we are not responsible for their content or practices. We encourage you to review the privacy policies of any external websites before providing them with your personal information.

8. Children’s Privacy

Our services are not intended for children under the age of 13, and we do not knowingly collect or solicit personal information from anyone under the age of 13. If we learn that we have collected personal information from a child under 13, we will take steps to delete that information.

9. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices, legal requirements, or service offerings. When we update the policy, we will revise the “Last Updated” date at the top of this page. We encourage you to review this policy periodically to stay informed about how we protect your privacy.